Cookies Policy

Welcome to www.snappibank.com, a website owned by SNAPPI S.A. This website has been created and is the property of the banking company with the name "SNAPPI S.A.", located in Ioannina, at 7A Krystallis Street, 45444, with No. GEMI 164679129000, Tax ID 801858330, as Data Controller, hereafter referred to as the "Bank", competent Greek supervisory authority: the Bank of Greece ("BoG"), 21 Eleftheriou Venizelou Street, P.O. Box 102 50, Athens.

This Cookies Policy explains how we collect, store, and use personal data of natural persons (customers, present and potential customers, suppliers, third parties, etc.) who visit, register, or use this website. It’s designed to ensure a secure and efficient browsing experience for our users.

Our digital bank uses trackers (cookies) aimed at the optimal and safer use of our website and the services provided on it, under conditions of confidentiality and increased security of our customers' online transactions.

1. What are Cookies?

Cookies are trackers, i.e. small text files stored on your device by our website to recognize you as a user and enhance your experience. They help us provide innovative banking services and ensure secure online transactions.

The following settings apply to HTTP/S cookies, flash cookies, "local storage" applied to HTML 5, recognition of the digital fingerprint of the terminal device, fixed or mobile, identifiers generated by operating systems (whether or not intended for advertising purposes), hardware and device identifiers (MAC addresses, serial numbers), etc.

Types of Cookies We Use

• Mandatory Cookies: Essential for website functionality, such as session cookies that keep you logged in or maintain your shopping cart.
• Optional Cookies: Used for purposes like online advertising and web analytics, these require your explicit consent. You can accept or reject these cookies.

2. Obligation to Receive Consent and Exceptions

Some of the following cookies are necessary for our communication and you must accept them, while others are optional and you can accept or reject them.

The placement of a tracker on the terminal device requires in principle your consent as a user, regardless of whether personal data is ultimately processed through it, in accordance with the relevant legislation and the instructions of the Data Protection Authority (DPA).

Mandatory cookies

The trackers that are excluded from the obligation to obtain consent are those that are considered technically and functionally necessary (functional cookies) for the realization of the connection to our website (session cookies) or for the provision of the internet service you have requested. Indicative categories of trackers and related technologies that fall under the above exception are those that are necessary:

• to identify and/or maintain content that you enter during a login to our website throughout the duration of that login.
• for logging in as a user to our services that require authentication.
• for the security of our online transactions.
• for load balancing of the connection to our website.
• to maintain your preferences (language, storage of search history, etc.).

Optional cookies

The following trackers are optional. You can choose whether to accept them with explicit consent or reject them and continue browsing our site uninterrupted. Any rejection may deprive you of full use of the features of our website.

Trackers installed for the purpose of online advertising store preferences about the services you have browsed and are only permitted if you have given us your express positive consent as a user by clicking here.

The use of third-party trackers for the purpose of statistical analysis of traffic (web analytics) is also only permitted if you have given us your express prior positive consent as a user by clicking here.

For each individual tracker or category of trackers of the same purpose, the duration of operation, the identity of the person responsible for the processing, the recipients, or categories of recipients of the data are indicated.

3. Managing Cookies via Browser Settings

You can manage your cookie preferences through your browser settings. You can configure your web browser to warn you about the use of cookies and not to accept them under any circumstances. In this case, some services and functions may not work. Of course, not selecting this setting shall not be interpreted as a willingness to accept all cookies without exception.

You can still delete all cookies already on your device by deleting your browser history. Doing so will delete all cookies from all websites visited from that browser. In this case, some stored data (e.g. saved login details, website preferences) may also be lost.

To manage and disable cookies, you can follow the relevant instructions for each type of browser:

Browser-Specific Instructions

• Microsoft Edge
• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Opera

4. Log Files

We collect and store the following data in log files:

• IP address of the visitor/user, which is his/her personal data, even if we cannot identify him/her based on this data.
• Date and time of execution of each request for data transfer between browser and server (https request) for the operation of the https protocol.
•  The server response code together with the https protocol call parameters (https response).
• The server response time in ms to each request.
• The type of browser program through which the request was submitted.

The above data is collected to control the security of the information and services of the IT, to ensure the availability, integrity and confidentiality of information and data from accidental or illegal or malicious actions or events, to investigate any cyber-attacks and incidents and to support any related legal claims.

The logs are kept for a period of 3 months and may be shared with the processing company for the purpose of managing the DP and with the competent authorities if deemed necessary to investigate any cyber-attack and incident. Data which is being investigated or used in the context of legal claims shall be kept for the period required for these purposes.

5. Data Protection

The collection, maintenance, processing and transmission of your personal data through our website is processed in accordance with the applicable provisions on the protection of personal data, namely the ePrivacy Directive (2002/58/EC), the applicable Law 3471/2006 and subsidiarily the European Regulation 2016/679 and the Greek Law 4624/2019, as applicable.

You can see the Cookies Categories and details below.

6. Contact Us

For any additional information or clarification regarding this Cookies Policy, please contact us via email at hello@snappibank.com

Policy Updates

This policy may be updated periodically. Please check our website for the latest version.

Latest Update: June 2024

SNAPPI S.A.